To, The Customer Service Manager, [Company/Store Name], [City]
Date: [Date]
Subject: Defective [product name] — request for [replacement/refund] (Order/Bill No. [number])
Dear Sir/Madam,
I purchased a [product name, model] from [store/website] on [purchase date], vide bill/order number [number]. Unfortunately, the product has turned out to be defective: [describe the problem clearly, e.g. it does not switch on / the screen flickers / a part was missing].
The product is within its warranty/return period. As per consumer rights, I request you to [state clearly: replace the product / repair it free of cost / refund the full amount of ₹[amount]] within [reasonable time, e.g. 15 days].
I have attached copies of the bill and photographs of the defect. If the issue is not resolved within this period, I will be compelled to approach the consumer forum.
I hope for a prompt and fair resolution.
Yours faithfully, [Your Name] [Address] [Contact Number] · [Email]